IMPORTANT – PLEASE READ THE FOLLOWING:
01 - Introduction
Thank you for visiting our site.
The following material has been collected and compiled to:
(a) Give an overview of our philosophy, policy & obligation, if not legally, then morally.
(b) Give sufficient information to make a balanced judgement about using this, or similar sites.
(c) Address concerns and answer questions.
We have summarised or truncated some content to help reduce the overall bulk of text.
We invite constructive criticism and/or praise; If you notice any errors or omissions please do not hesitate to contact us at firstname.lastname@example.org.
We will look at any comments and if required review and revise site content.
Thank you for taking the time to read the following and we hope it proves useful.
02 - Use of Site(s)
Use of this site is on the understanding you have read the following Terms and Conditions, and as such – made a informed judgement to continue using the site.
If you have read and disagree with any part of the Terms and Conditions, then please:
1 – contact us, if you feel we could modify or improve the conditions.
2 - do not use the website(s).
By using this website(s), you agree to comply with and be bound by the following Terms and Conditions.
03 - Terms Used
The following Terms are used throughout the website(s) and mean:
The creator and owner uses terms such as 'Crona', 'Crona Companies', 'Crona Limited', ‘Crona Direct Limited’ or ‘Us’ or ‘We’.
The creator and owner uses terms such as ‘You’, 'Customer' this refers to any person viewing or using the website(s) or services.
The term ‘Estimate’, means in our judgement an approximate value or cost, and may vary according to costs outside our control; we would expect the estimate to be within 15% of the final price.
The term ‘Quote’ states and fixes the price of an estimate and is usually the final price.
04 - General Policy
We work with our customers to find the best overall solution for a situation. We supply appropriate information to help them make an informed pre-purchase judgement.
Once a course of action is agreed we will source and purchase the required stock and equipment to carry out the arrangements/instructions in a timely, tidy and courteous manner.
We take pride in what we do and will make every effort to complete all work as agreed, and expect our customers to be equally diligent and courteous by paying the invoice or account on time.
05 - Hours of Business
Monday to Friday 09:00 – 17:30.
Closed UK Bank Holidays.
Unless otherwise agreed business outside these hours may incur an increased rate.
06 - Access
Premises and Site(s)
Restricted access - customer safety.
Unattended customers are not permitted in any area.
Unattended customers or by-passers shall not be allowed to enter any area marked by sign's, signboards, cones or barricades and/or any other method of notice e.g. strategically parked vehicles with signage.
07 - Estimates & Quotes
Crona Direct Limited on-line Purchases
Products and equipment listed on-line display the price.
Crona Limited and General Crona Policy
We have a general price list which sets out prices for straight forward work e.g. installing a single feed reception system (antenna, drop lead routed, clipped and sealed, installation tested and connected).
The prices are based on (if such a property exists) a standard semi-detached with reasonable access and room for necessary equipment.
Depending on location equipment costs vary, for price continuity we absorb/balance some equipment cost against or labour charges. This however, does not mean we will install 120cm dish on top of a five story semi for the standard price!
If an estimate is required email the requirements/details or phone and we will do our best to give an estimate.
If not possible to estimate by phone or email we can visit the property provided it is within twenty miles of our business and see what is required. Please note, this is not a free service, a charge of £35.00 is required. Charge is waved if we complete the work. See also, 'Additional Charges' and 'Terms Used'.
08 - Payment & Methods
We offer a selection of payment methods to meet variety requirements.
Products/services offered by Crona Limited and/or Crona Direct Limited can be paid for in the following ways:
Cheque, Bank Wire, Paypal, BACS, Google checkout and Trade Accounts.
For details on above methods contact Crona at email@example.com.
We are constantly researching and considering other scheme and welcome suggestions.
Payment of invoices for completed service and installation work (unless otherwise agreed, see below) is expected on presentation of invoice/worksheet.
Business to Business (B2B) may request credit or work on account up to an agreed period and amount.
Insurance funded work is subject to clearance by the insurance company and/or their agent.
Material(s) estimates in excess of £400.00 may require a 50% deposit depending on the relationship and/or agreement you have with Crona.
09 - Accounts
Application for and continued use of an account is at Crona's discretion.
Services and Responsibilities
Product and services offered by Crona can be purchased in several ways. A convenient and popular method is by opening an account.
Registered account holders see services and benefits not available to guests account users, such as news letters, special offers, discounts etc.
Types of account: (a) the on-line Crona Direct Limited, you add products to the cart, if you purchase 'Checkout', you can continue as a guest or register and set up an account; (b) is usually business services, and requires approval.
This is a quick and easy on-line way for business to request and acquire Crona B2B trade product and service information in addition to any other arrangements they may already have with Crona.
Account Holders Responsibilities
Accounts have only two parties - Seller and Buyer. We take responsibility as the seller to maintain and keep secure all transactions between Crona and Account holders.
Account holders are given privileged access to services by using a password, and as such, the access and password is understood by both parties to be confidential.
The purpose of the password is to restrict use to the account holder or nominee only, control and authorisation of access is wholly the account holders responsibility. In the event of the password being lost or becoming known to others then please contact Crona immediately so we can delete the current password and re-issue a new password.
10 - Additional Charges
The following charges will be at Crona's discretion:
> General service calls, estimates/surveys within thirty (30) miles of our business are charged at £35.00, the charge is waved if we carry out the work and invoice value is greater than £100.00
> Service calls, estimates/surveys for larger/commercial work within thirty (30) miles of our business are charged at £120.00, the charge is waved if we carry out the work and invoice value is greater than £400.00
> Administration charges for pursuing overdue payments or accounts
> Administration charges for any other reason outside the companies normal administrative expectations
> Work undertaken outside normal working hours
11 - Ordering Products
Products purchased from Crona Direct, Crona's on-line shop, are managed as follows:
1 - Select the desired product.
2 - Place the purchase order and supply the required order information
3 - Crona Direct automatically sends a receipt confirmation e-mail with details of your order immediately.
4 - Check the confirmation details are correct:
a - if correct do not reply
b - if incorrect, return the e-mail to firstname.lastname@example.org immediately, with the query, and we will amend the order and resend confirmation e-mail for approval.
5 - When we are sure the order is correct we will arrange for dispatch. This is for orders received before 2pm on that working day.
12 - Guarantees, Warrenties & Returns
Most products and equipment have a warranty and most work carries a guarantee.
Products, materials and/or equipment found to be faulty during or after purchase/installation are replaced at no additional charge or as follows:
Non electrical items will be accepted within 14 days of receipt.
Electrical items will be accepted for the duration of the manufactures warranty.
Products that don't perform correctly or as expected may be faulty. Before making a warranty and/or return please ensure the product and/or equipment is being used properly as recommended in supplied instructions/manuals etc. Check (for example/applicable) the following:
Check everything listed/required is present
Check manuals/instructions (setting-up, troubleshooting etc.)
Check connections (power, SCART etc.), ancillaries (batteries, remote etc.).
Returns and Cancellations
You have seven (7) working days from receipt to cancel the transaction and return a product.
Cancellation of transaction is permitted, provided the customer arranges the return of the product at their own cost.
Cancellation can be by phone, letter or emailing - please include your name, address, purchase date and the product information.
Products should be returned as follows:
If available or product cancellation, use original packaging to return product; Otherwise a suitably sturdy box and sufficient padding to protect product from damage.
Please include in the box/package before sealing, a copy of original purchase invoice.
Securely fix the return address label(s) to the top (and side(s) if required) of the box/package, the address is on the purchase invoice.
Arrange for a carrier to collect or take box/package to suitable carrier.
Delivery costs may be refunded depending on the reason for return.
Guarantees, Warranties and Returns exceptions are:
a - the customer has provided materials/equipment of dubious origin, new or second hand
b - the customer has instructed the work to be carried out in a certain way outside our normal practice
c - the customer has had part of the work undertaken by other parties
d - the work or equipment has been subjected to conditions beyond those normally expected
e - the work has been amended, modified or adjusted in anyway except for emergencies
Items sold as spares and repairs or 'graded' are not included in our Guarantees, Warranties and Returns policy unless otherwise stated or agreed by Crona or the manufacture.
For guidance on your rights click the image below
13 - Inspection & Packing
All stock is inspected on arrival.
Stock/product received from Original Equipment Manufacturers or approved UK agents is kept in the original packaging and only opened if needed for inspection or to dispatch individual items.
Products are inspected before dispatch to ensure they are complete, meet customer request and are not damaged. The inspection is recorded on the dispatch form with customer delivery details and fixed to the package ready for dispatch.
Some products are dispatched directly from OEM or UK agent, who have there own procedures. To-date we have had no problems with our suppliers.
If you have any concerns, please contact us, we can request assurance of dispatch procedures prior to order.
14 – Insurance & Certification
Crona has insurance for: - vehicles, public and employer liabilities; the insurance certificate(s) are available for inspection on request.
Crona can arrange insurance for parcels being sent by carriers.
Company certificate of memorandum and incorporation are available on request for inspection.
Criminal Reference Disclosure Certificates - Disclosure Scotland.
15 - Disclaimer
The information contained in Crona website(s) is for general information only and is subject to change without notice .
We regularly check the information is as accurate and up-to-date as possible, however, we may still make mistakes, as such we can make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website(s) or the information, products, services, or related graphics contained on the website(s) for any purpose.
Any reliance you place on the information is strictly at your own risk.
In no event will we be liable for any loss or damage, including and without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of the website(s).
The website(s) have links to other websites, we have no control over the nature, content and availability of those sites.
The inclusion of any links does not imply any recommendation or endorsement of the views expressed within them. See also [NEEDS INPUT]
Crona takes no responsibility for, and will not be liable for the website(s) being temporarily unavailable due to technical issues beyond our control.
16 - Copyright ©
There is no legal requirement or public/government copyright register in the UK or EU. Original work, such as music, art, theatre & literature or similar is protected by law. The author(s) may register the work with any number of copyright registration companies. This may help in litigation.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these Terms and Conditions.
This site bears a © notice 'Content that meets the description above and is owned by Crona is believed to be Crona's property and falls under Copyright © 2010 Crona Companies (Crona Limited & Crona Direct Limited).
This notice is not intended to restrict use of our site, only original material, and encourage recognition of our and others work, as we have – See Acknowledgements.
17 - Complaints
A companies service is it's reputation, and we maintain a high standard of customer service and workmanship. This we reflect in our complaints policy and procedures.
If we or equipment we have supplied has not met your requirement as expected or agreed then please contact use in writing or via email setting out the complaint.
Please include dates and references when applicable.
We don't rest on our laurels, and always look at ways to improve any aspect of our service, we sincerely apologise if we have failed this time.
If you are happy with the service and do have suggestion on how we could improve, we look forward to hearing from you.
Complaints and/or suggestions can be sent by via our contacts page or by post, our address is:
59a Saint Catherines Road
18 - Acknowledgements
We have listed the creators, owners, agents or suppliers of the following content.
Some allow material gratis others have requested we include an acknowledgement, and a reference to source e.g. links to the source of the material. We have included below, all the references used to aid the building of the website(s).
Free Digital Photos
Danilo Rizzuti / FreeDigitalPhotos.net, dream designs / FreeDigitalPhotos.net, jscreationzs / FreeDigitalPhotos.net
Business Link: http://www.businesslink.gov.uk/bdotg/action/home?r.s=l